Help Center

In your cart, update quantities directly or click × to remove an item.

From your cart, click “Proceed to Checkout.” You can also access Checkout from the menu.

You’ll enter billing details, payment information, and accept the Terms of Use before placing your order. Shipping info is only required for printed editions.

You receive:

• An email with download links
• Instant access to download links on the order confirmation page

Check spam/junk folders and confirm your email at checkout. If needed, contact us.

No. Accounts are created automatically during checkout only if you choose that option.

Yes, though availability is limited. Select titles are offered as physical printed editions shipped within the continental United States only.

Digital downloads are available worldwide and are delivered instantly after purchase.

For printed copies, most titles are available through J.W. Pepper, a leading sheet music distributor.

No, unless explicitly stated. Digital and print licenses are separate.

Yes. During the active download period (30 days after purchase), you can re-download your files using the download links in your email receipt, or access them via your account.

Personal, educational, rehearsal, liturgical, and performance use, as specified in the Terms of Use.

Printed editions are special-order items produced in limited quantities. Please allow 1–2 weeks for processing before shipment.

Processing time begins once your order is received and confirmed. After your order ships, you will receive a confirmation email. Delivery time then depends on USPS transit times to your location.

If you see a Flat Rate shipping option, but later get the message:

“There are no shipping options available…”

it usually means your shipping address was not fully re-validated when you returned to checkout.

To fix it, go to the Checkout page and make sure the Billing Country is set to United States. In some cases, billing and shipping information may also need to be completed before the Flat Rate shipping option reappears. Additionally, you may need to clear your browser cache.

This is normal checkout behavior and is resolved by completing the steps above.

Accounts may be created in two ways:
1.) during checkout, by checking the account creation box before placing your order; or
2.) at any time from the My Account page.

After registration, you’ll receive an email to set or reset your password.

If you are an existing customer creating an account for the first time, please use the same email address previously used for purchases so that past orders may be connected to your account.

If you choose to create an account, after registration you’ll receive an email with a link to set or reset your password. If you already have an account, you can reset your password under the My Account page.

Purchases and downloads from Shaw Music are governed by our Terms of Use, including licensing and permitted printing. Read the full Terms of Use.

We only collect the information needed to process your orders and deliver your purchases, and we never sell your personal data. Read the full Privacy Policy.